Below are some of the Frequently Asked Questions and answers. If your question(s) is not answered here, please talk to us and we will more than happy to assist you.
Are you for real, FREE delivery for all orders?
YES, you are right. For a limited of time, we offer free delivery. No minimum spending required.
What is your toilet seat cover made of?
All toilet seat covers sold on this site are made from quality quick disposing tissues paper . It is environmentally friendly and 100% biodegradable.
Are your toilet seat covers toxic free?
Yes, all toilet seat covers we sell are 100% toxic free.
Who uses toilet seat covers?
Well, everyone, that uses public toilet should consider toilet seat covers for their own safety. However, toilet seat covers are the great idea for businesses and organisations to keep your employees / customers' happy. Business and organisations that provide shared restrooms should provide toilet seat covers in the restroom to ensure peace of mind for all users. This is an easy and uncomplicated way to show your staff and customers that you have their personal welfare at heart and increase satisfaction and loyalty to your business / organisation.
How do toilet seat covers work?
Toilet seat cover is designed to cover the toilet seat completely, thereby avoids direct contact with the surface.
Do I have to touch the toilet seat to apply MaxCare toilet seat cover?
No. The idea of toilet seat covers is to avoid any contact with a dirty toilet seat. The toilet seat cover easily covers the toilet seat and you never have to touch the seat.
How do I dispose of toilet seat cover after use?
Just flush the toilet when you were done. You do not need to remove the toilet seat cover from the toilet seat, it is 100% flushable, and no manual disposing of is required
If I don’t want to give my credit card details over the Internet, do you have other payment options?
MaxCare does not accept phone payments, however, there are many “Offline” payments options available including direct bank transfer, direct deposit, cheque and money order. You can select your preferred payment option at check out. If you choose an offline payment option, you will be prompted to print out your order details and payment option details to send together with your preferred payment method. Please read our Payment Methods section for more info.
Is it safe to use my credit card online?
Yes, it is. MaxCare uses PayPal as our credit card gateway. PayPal - an eBay Company was founded in 1998. PayPal is the global leader in online payment solutions with 100 million account members in 55 countries around the world. When transacting via PayPal secure server, your credit card is encrypted using PayPal's state-of-the-art data security encryption technology before being sent over the internet. Your credit card number is handled by PayPal. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our offline payment methods.
When do you charge my credit card?
All online credit card orders are charged up front, at the time the order was made. We do this to validate the order and to ensure that all stock is pre-purchased. Paying up front also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
What if I am not happy with my purchase?
If you are not happy with your product for any reason, MaxCare is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. Please read our Returns & Refunds section for more info.
How much does delivery cost?
MaxCare uses Australia Parcel Post for delivery and calculates shipping cost according to Australia Post's schedule of fees.
How long will it take to receive my order?
Your order should be delivered within 7 business days depending on your location.
My delivery hasn't arrived within the expected time frame. What happens now?
If you feel that your parcel has not arrived within the expected timeframe then please contact us and we will investigate further and keep you informed as soon as possible. I placed my order today, but my account status says it has not been dispatched. Why is this? We update members' account and sends email notice twice a day. When your order is dispatched, your member account status is updated to display that your parcel has been dispatched and an email will arrive in your register email address shortly after.
What do I do if I have forgotten my account password?
Click on Sign in on top of the page, then you will be sent to the login page. Once you arrived on the login page, you will see the "Forgot your password?" link is at the login screen. You will receive an email with a temporary password and you can change your password after you logged in to your account.
What do I do if I do not have access to my registered email address?
Please contact us on 02 9585 0658 and we will verify your details and assist you over a phone.
Can I change my account details?
Yes, you can. To make changes to your account details, log in to "Your Account" using your current email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on “Change” to save the changes.
My question is answered here, what do I do?
Contact us by phone or email and will assist you as soon as possible.